Senior Housing Services Officer

Salary: £46,728 - £50,556 per annum

Contract: Full-Time, Secondment Opportunity, Temporary (Maternity leave cover)

The Association is looking to recruit a Senior Housing Services Officer to support the Director of Housing & Community Initiatives to manage the provision of a high quality, responsive housing management service that delivers and focuses on positive outcomes for tenants and other customers. 

Ideally, the postholder will have the following:

  • Strong leadership skills
  • Strong customer service skills. 
  • Excellent written and verbal communication skills.
  • Competent IT skills.
  • Previous housing services experience within the social housing sector.
  • Knowledge of current legislation, the Regulatory Framework and strategic issues affecting Housing Associations in Scotland.
  • Team player with the ability to cope with changing circumstances & demands.

As the Senior Housing Services Officer, you will be responsible for taking a leading role within the Housing Services Team. The duties associated with the position include, but are not limited to, monitoring performance and organising the team with Arrears Management, Allocations and Void Management, Estate Management, Complaints Handling, Promoting, and encouraging tenant participation.

Formed in 1975, Milnbank Housing Association is approaching our 50th anniversary and has a long and successful track record of supporting local communities in Dennistoun and Hagill. We believe in providing high-quality services to our tenants and owners. At Milnbank, we are proud of the role we play as a Community Controlled Housing Association.

Milnbank Housing Association is a tenant led Community Based Housing Association operating in the Dennistoun and Haghill area of Glasgow, owning and managing around 3,000 properties. 

This is a fantastic opportunity to work within an excellent organisation, who deliver outstanding services to tenants and other customers. MHA are looking for a hardworking, passionate, enthusiastic, and dedicated individual who will use their initiative, experience, and skills to assist us in providing excellent Customer Services. 

Please contact Chris Chalk, Director of Housing & Community Initiatives, if you require further information: 

If you are motivated by this exciting career opportunity, please return CV’s and Supporting Statements to

The closing date for applications is noon on Monday 29th July 2024

Interviews will take place on Monday 5th August 2024

Yours Sincerely

Chris Chalk

Director of Housing & Community Initiatives