Applying for a Home

We know that searching for a new home can be daunting. At Milnbank Housing Association our housing team is here to help.

You can follow the links below to apply for our general waiting list and if you are a current tenant and you are looking to move home you can apply to be added to our transfer list below too.

Supporting Information

When you’re applying for housing with us, we need some documents from you to make sure everything goes smoothly. Here’s what you’ll need:
  • Proof of Identity: We’ll need a photo ID, like a valid passport or driver’s license.
  • Proof of Address: For everyone in your household, we’ll need something with a name and address dated within the last 3 months. This could be a bank statement, a letter from DWP, a utility bill, or any official correspondence.
  • National Insurance Number: If you’re 16 or older and moving with us, we’ll need your National Insurance Number. You can provide this with wage slips, letters from DWP, or your National Insurance letter.

Additionally, if any of the following apply to your current situation, please provide evidence:

  • Homeless Status
  • Threat of Eviction
  • High Private Rent
  • Pregnancy
  • Medical Conditions (if moving for medical/health reasons)
  • Employment Status

What happens next

To make things easy, you can attach all these documents to your online application form. Just take pictures of your IDs with your phone and upload them when you’re completing the form. The online form will guide you to do this in the files section. Once you’ve filled out the form and attached all your documents, simply hit the submit button.

We’ll take it from there! Your application will be sent to us for processing, and you’ll receive an automated email confirmation once it’s been processed and added to our waiting list.

Remember, if you forget to include the essential information with your housing application form, we won’t be able to process it. You may need to submit a new application, so make sure you’ve got everything covered.

We’re here to help, so if you have any questions, don’t hesitate to contact us on 0141 551 8131 so that a member of staff can help you.

New tenants

Anyone, aged 16 years or over, can apply and be placed on the waiting list and have their application assessed. The quickest way to do this is to fill in our online application form. This will also allow you to upload any relevant documents required to assess your housing application.

What happens next

Once you’ve sent us a housing application along with all relevant documents, we will assess your application and collect any other supporting information we need. You might be invited to the office for an appointment, or a home visit might be arranged. During this time, you do not need to contact us unless your circumstances or your contact details have changed.

All completed applications will be entered onto the housing list and all offers will be based on your housing circumstances and the availability of vacant stock. The assessment of housing applications is on a points basis based on the information you have provided in part one of the application.

After your application has been assessed we will write to you to confirm how many points you have been awarded, the size of property you are being considered for and your current position on the list. We aim to do that within 10 days of receiving your application, however we are unable to indicate a timescale for you being rehoused.

Find out more about how we assess applications and allocate housing in our Allocations Policy.

If your contact details change or you move address, please let us know straight away, especially telephone numbers.

If you need some help, please call us on 0141 551 8131 so that a member of staff can help you to get started.

Apply for Re-housing
(Existing Tenants)

If you’re already one of our tenants and are looking for a move from your current home, then you can apply for a transfer or mutual exchange.

You can apply for a transfer to another home if your current home does not meet your housing needs, for example because of overcrowding, under-occupancy, or medical reasons.

If you would like to apply for a transfer to another property please contact the office and request a housing application form.

What happens next

Once the application is completed and returned, a member of Housing Services will arrange to visit you with a member of staff from Asset Management; this visit is to work out your housing needs, check the circumstances you’ve told us about in your application and make a note of any problems or damage to your current home.


Becoming homeless can be an incredibly frightening and challenging experience, but please know that you are not alone.

If you need homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555. You can also request homelessness assistance online

If you need help after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502. 

Support & Advice

You can also get some support and advice on the Glasgow City Council Homelessness Page.