Freedom of Information

About Freedom of Information

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities and Housing Associations (from 11 November 2019) to adopt and maintain a Guide to Information which complies with the Scottish Information Commissioner’s Model Publication Scheme and publish information in accordance with that scheme. 

In addition to this duty to publish, organisations must respond to the requests for information they receive and help people who want to access information. 

Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold. 

Our Approach

As part of our commitment to openness and transparency, Milnbank Housing Association  has adopted a Guide to Information which sets out the range of information we publish. Our Guide complies with legal requirements and is consistent with the Scottish Information Commissioner’s Model Publication Scheme. 

Our Guide and Procedures

Our Guide can be accessed here and includes direct links to the range of documentation which we publish under this Guide. 

A copy of our approved FOI policy is available here : 

Our FOI procedures and charging arrangements can be found here :

Over and above this, a wide range of information can also be found across our website. 

Further information about FOI can be found on the Scottish Information Commissioners website at :

Withholding Information

Under the Freedom of Information legislation, information may be withheld if there is a good reason for doing so. 

If we withhold information, we will let you know why. If you are unhappy with our decision, or with the way we have dealt with your request, you can ask us to review our decision. 

If you disagree with the outcome of the review, you can ask the Scottish Information Commissioner to investigate. 

Our FOI communications with you will always provide full detail of our decisions and your rights – both for an internal review and to appeal to the Scottish Information Commissioner 

FOI Overview

For a short overview of the new Freedom of Information legislation, here is a video published by the Scottish Information Commissioner 

Should anyone wish advice, or further information in relation to our approach to FOI, they should contact us at